MYA / Technical support

Consort NT France gave me the mission to create MyA from scratch :

• Manage prolems and technical issues that employees encounter
• Process request filed by employees
• Give employees and technical staff more visibility

Along with the PMs and the Stakeholder, I created the end to end workflow for the MYA WebApp :

• Ticket management solution (create, assign, resolve, filter...)
• Profile and roles assignments
• Fully integrated in app chat interface
• Calendar and alerts integration

This project was very challenging because of the huge impact and cost for the company, but was very successful at the end :

• Re-organized the entire technical support in the company
• Successfully onboarded all the different type of users
• Drastically reduced the time to resolve and to address issues and requests
• Created an impactful brand design and a re-usable UI Kit

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